Surprise Bag Instructions for Assigned Librarians:
- Open the attached PDF with patron’s survey answers.
- Place 5 items on hold for the patron (or 2 depending on the Patron Code).
- Include one WOW Comment card with “Surprise Bag Request from [YOUR NAME]” written on top to let the patron know that you’re responding to their request (in case they also have their own holds on the shelf). You may want to keep a list of the items in case the patron requests more of the same!
- Let the patron know the Surprise Bag is ready:
-if the patron provides an email address, use LibAnswers (include library hours).
-if the patron does not, call the patron but update the LibAnswers question to indicate that the request was filled and the patron was notified by phone.
- Close the question on LibAnswers.